Bark Avenue Mobile Pet Styling Services and Rates

Bark Avenue Mobile Pet Styling strives to provide all of our clients with the utmost care. We are a highly professional small business that takes pride in our work. These policies are in place to ensure outstanding, efficient, quality services for you and your pet. Please be sure to read the Policies and Procedures, as all clients are required to sign this Agreement prior to services being performed. 

All clients are required to maintain a 5-week schedule. Several times a year, your pets' appointments will be 6 weeks apart due to our vacations and scheduled times off. We respect your time and ask that clients do the same. Appointments are scheduled by the route, and your appointment times are approximate.

All clients need to be available 30 minutes prior to, as well as 30 minutes after, your scheduled time. We strive for punctuality; however, due to the nature of our business, conditions may occur that prevent us from keeping your appointment. We will notify you immediately of any changes.

To cancel an appointment, please provide at least 48 hours’ notice. If you cancel late, you will be charged 100% of the service cost. You will receive two reminders: The first reminder is sent three days before your appointment (so you can make changes if needed), and the second reminder comes 1 day in advance to confirm your arrival time. After the second reminder, no further changes can be made without incurring additional fees.

If you frequently cancel without rescheduling, services may be discontinued. Each slot is reserved for a single client, so cancellations cause a loss of income that cannot be recovered. This policy aims to balance both client needs and business operations.

If you need to reschedule, we will try to offer another appointment (if available) within seven days. Otherwise, you’ll need to wait until your next regular appointment, and a fee of 50% of your regular grooming service will be charged to your card on file.

We understand that emergencies can happen. Please reach out as soon as possible so we can adjust your schedule effectively.

If we arrive and no one is home (NO-CALL / NO SHOW, you will be charged the full-service amount of requested services.

Payment is due at the time of your appointment and can be made by cash or credit card. For card payments, a 20% gratuity is automatically added unless you specify otherwise, and there is a card usage convenience fee, which you can avoid by paying in cash. Checks are not accepted. Once payment is finalized, you will receive a text receipt as well as a text that provides your next appointment date.

Texas law requires sales tax collection on all grooming services.

Please have your pet ready for grooming services upon arrival, especially in the winter months when temperatures are below freezing. We will use a slip lead to secure your pet during the transition from your house to the mobile salon.

Latchkey clients (clients not at home during the grooming session), please provide a safe and accessible place for your pet. We will not chase your pet around the house or yard. If we cannot access your pet for any reason, services will be canceled, and a cancellation fee equal to your normal grooming fee will be charged.

For clients living in gated communities, it is your responsibility to ensure we have the updated gate code or that we are listed on the permanent guest list for easy access to your home.

It is the responsibility of the owner to provide a healthy, groomable pet. Unsatisfactory behavior will determine whether a pet is safe to provide services. We will make this determination at your scheduled appointment. Please understand that an unmanageable pet can pose a serious danger to themselves and the stylist.

Your pet must be healthy and able to stand on its own during the grooming process. Medium and large dogs must be able to get into and out of the mobile salon without assistance. We are not going to carry your 100 lb dog to and from the grooming van.

The law requires your pet to be current on rabies vaccinations. It is your responsibility to provide current documentation. Injuries resulting from bites are reported to Amarillo Animal Welfare and Management. Owners of the pet will be responsible for payment of services, any and all bills incurred, and medical treatment for any employee of Bark Avenue Mobile Pet Styling who is injured, in accordance with Texas State Law.

I authorize Bark Avenue Mobile Pet Styling to act as my agent in the event that emergency veterinarian services, boarding, caretaking, and/or transportation are necessary, and I agree to pay all costs incurred.

Owners are responsible for keeping their pets flea- and tick-free. If parasites (fleas, ticks, mites, etc.) are detected that require treatment, you will be charged an additional $50.00 per pet. 

If your pet is matted, every effort will be made to protect its skin while removing the coat. NOTE: THERE IS A $50.00 ADDITIONAL SHAVE-DOWN FEE IF YOUR PET IS EXTREMELY MATTED.

The skin may become sensitive and incur clipper marks, abrasions, cuts, rashes, nicks, itchiness, or redness where matting was severe. In some cases, the entire skin may become sensitive due to the shock of removing severely matted hair. Matting removed from the ears can cause hematomas. Removal of hair growing into the ear canal may cause irritation and reveal underlying infections that may require veterinary care. You agree not to hold Bark Avenue Mobile Pet Styling responsible for any problems resulting from grooming a matted pet.

By signing, I agree that I have read and understand the Policies and Procedures Agreement presented to me by Bark Avenue Mobile Pet Styling. I understand my obligations as a pet owner seeking services and will adhere to this Agreement for as long as grooming services are offered to me.

Bark Avenue Mobile Pet Styling reserves the right to refuse service or terminate this Agreement at any time.